At HuamaniGuitars we respect your privacy. This policy explains what personal data we collect, how we use it, and how you can exercise your rights.
1. Data controller
HuamaniGuitars – Antonio HuamanĂ
Jr. Tiahuanaco 217 – Zárate, San Juan de Lurigancho, Lima, Peru
Phone / WhatsApp: +51 927 248 291
Email: [email protected]
2. Data we may collect
- Identification and contact data: name, phone number, email address, city or shipping address.
- Purchase or inquiry data: product of interest, WhatsApp or form messages, customization preferences.
- Technical data: IP address, browser type, and pages visited (in aggregated form or through basic site cookies).
We do not request sensitive data (health, ideology, etc.) for the sale of instruments.
3. Purposes of processing
- To respond to inquiries and orders (including WhatsApp).
- To manage manufacturing, payment, delivery, and after-sales service.
- To send information related to your order or, if you authorize it, workshop news.
- To improve the website and the purchasing experience.
- To comply with legal obligations (invoicing, claims).
4. Legal basis
We process your data on the basis of: (i) performance of a contract or pre-contractual steps (order or quote); (ii) your consent when you contact us or subscribe; and (iii) legitimate interest in improving the service and preventing fraud, while respecting your rights.
5. Retention
We keep your data for as long as needed for the commercial relationship and thereafter for the periods required by Peruvian accounting and tax rules. Inquiry messages may be deleted when they are no longer necessary.
6. Recipients
We do not sell your data. Access may be limited to:
- Authorized workshop staff.
- Service providers that help us operate (for example payment processors, shipping companies, or hosting), under confidentiality obligations.
- Authorities, when required by law.
7. WhatsApp and social media
If you contact us via WhatsApp, Facebook, or Instagram, processing is also subject to those platforms’ policies. Use those channels only if you agree to share with us the data you send in the conversation.
8. Cookies
The site may use technical cookies necessary for its operation. If analytics or marketing cookies are added in the future, we will inform you and, where required, request consent.
9. Security
We apply reasonable measures to protect your data against unauthorized access, loss, or alteration. No system is 100% secure; please do not send unnecessary sensitive information through unencrypted channels.
10. Your rights
Under Peruvian personal data protection rules (Law No. 29733 and its regulations), you may request:
- Access to your data
- Rectification of inaccurate data
- Cancellation or objection, where applicable
- Withdrawal of consent
To exercise these rights, write to [email protected] or WhatsApp +51 927 248 291, stating your name and the right you wish to exercise. We will respond within the legal time limits.
11. Minors
Our services are directed to adults or to minors with parental or guardian authorization. We do not intentionally collect data from children.
12. Changes to this policy
We may update this policy. The “last updated” date will appear at the top of this page. Continued use of the site after changes means you are aware of the new version.
13. Contact
Privacy inquiries: [email protected] · +51 927 248 291.